Return and Refund Policy
Return and Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you experience any issues with your product, please follow the guidelines below:
Contact Us: For any product issues, please email us at info@outofplay.shop.
Documentation Required: To assist you effectively, please include one or more of the following:
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- Proof of purchase (receipt or order confirmation).
- Proof of delivery (tracking number and delivery confirmation).
- Proof of the damages or other issues (photos clearly showing the damage or issue with item).
Timeframe: You have 30 days from the date of receiving your item to reach out to us regarding any problems with the item(s).
Resolution: Once we receive your email, we will work with you to determine the best way to resolve the issue. This can be store credit, refund, or other solutions.
We appreciate your understanding and look forward to helping you!
We may require that product returns be mailed back within 30 days and you will be responsible for the return label, It may take up to 14 Days to process the return after it is received.